Terms & Conditions

Shipping & Delivery

If the garment is in stock it will be sent within 48 business hours from confirmation of payment. If it is a special order or not currently in stock, most garments will be sent within 7 business days from confirmation of payment. If there will be any unforseen delay longer than that, we will let you know immediately.

Any order containing a garment in stock and a garment not currently in stock will be withheld until the order is complete for dispatch. If the in-stock garment is required sooner separate orders should be placed.

Orders will be sent via Parcel Post at a cost of $8 for any order under $50. Free Parcel Post delivery is applicable for orders $50 and above. Courier delivery is available on request at an extra charge. Any time frames given for delivery are to be used as a guide only as Swim Heaven will not be held liable for any loss, inconvenience or delay in delivery of an order. For any questions regarding our Shipping & Delivery policy please e-mail info@swimheaven.com.au.

Privacy & Security

Any personal information that is provided by a customer of this website is retained by Swim Heaven for the purposes of contact and postage only and will not be distributed to third parties. We value your privacy. We will never give, lease, sell or otherwise disclose your personal information. Any information you give to Swim Heaven will be held with the utmost care, and will not be used in ways to which you have not consented. If you have any questions at all about our privacy policy, please contact us.

Information Collected & Information Use

We may collect information via automated means such as communication profiles and cookies. Personal information you give depends on the type of sale or service enquiry and may include your name, address, telephone number, e-mail address, manner and date of payment and credit card information. The financial information transferred will only be used to bill you for the garments you've purchased. If you purchase by credit card, this information may be forwarded to your credit card provider. All sensitive information is collected on a secure server and data is transferred. When transferring personal information a security icon will appear in your browser. This information is used for billing and to provide service and support to our customers. We may also study this information to determine our customers needs and their preferred use of our website.

SSL Certificate

The identity of this website has been verified by GeoTrust DV SSL CA. Your connection to www.swimheaven.com.au is encrypted with 256-bit encryption. The connection uses TLS 1.0. The connection is encrypted using AES_256_CBC, with SHA1 for message authentication and DHE_RSA as the key exchange mechanism.

Log Files

We use IP addresses to analyse trends, administer our site and server, track access, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. It is possible that personal information about a customer may be included in the log files due to the normal functions of IP addresses and Web browsing.

Cookies

Your internet browser has the in-built facility for storing small text files - "cookies" - that hold information which allows our website to recognise your account. We use cookies to save your preferences and login information, and provide personalised functionality. You can reject cookies by changing your browser settings, but be aware that this will disable some of the functionality on the Swim Heaven website. More information about cookies can be found at htp://en.wikipedia.org/wiki/HTTP_cookie.

Disclosing Information

We do not disclose personal information obtained about you from this website to third parties. We may use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to opt out from any mailing list or similar device. However, we may disclose aggregate, anonymous data based on information collected from users to potential partners, our affiliates, and reputable third parties. We take all available measures to select affiliates and service providers that are ethical and provide similar privacy protection to their customers and the community, however we do not make any representations about the practices and policies of these companies, nor the content of their websites. Swim Heaven will not be held liable for any loss or damage caused by use of our website or the websites of our affiliates.

Compliance with Laws & Law Enforcement

We co-operate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.

Terms & Conditions of Sale

Swim Heaven is a customer website with the end user in mind. Sale of garments will be refused and orders will be cancelled to those believed to have intent to re-sell. In the event of a sale or order cancellation, you will be notified immediately using the contact details provided and a refund will be given via the method paid.

Swim Heaven reserves the right to cancel orders made in the event of typographical error with a refund given via the method paid.

All images, logos and content of this site remain the property of Swim Heaven and may not be copied, published or distributed without our express written permission. Any unauthorised use will be legally pursued.

Changes to this Policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However we suggest that you read this document each time you use our website to ensure that it still meets with your approval as your use of, and purchase from this site implies your acceptance or our Privacy Policy and Terms & Conditions of Sale.

Returns & Replacements

If you are unhappy for any reason with a garment you have purchased, we are happy to offer an exchange, credit or refund. The garment must be returned with 14 days from date of purchase in unused condition with swing tags attached, hygiene strip in place and proof of purchase enclosed. Any refund given will be via the method of payment received. If requesting an exchange to be sent, a self-addressed pre-paid Express Post satchel must also be enclosed. No refunds, exchanges or credits will be given on Sale or Promotional items.

In the unlikely event of a faulty garment being purchased from Swim Heaven, please e-mail returns@swimheaven.com.au for further instructions. If deemed to be a manufacturer fault, an exchange, credit or refund (with proof of postage costs) will be given. It is the customer's responsibility to inspect all garments on receipt of delivery and report any faults within 7 business days by e-mailing returns@swimheaven.com.au to be eligible for a refund, credit or exchange.

Ordering

Orders may be placed for garments currently out of stock or garments on request from suppliers. Most orders will be sent within 7 business days from confirmation of payment - if there will be any unforseen delay longer than that, you will be notified immediately.

Any order containing a garment in stock and a garment not currently in stock will be withheld until the order is complete for dispatch. If the in-stock garment is required sooner separate orders should be placed. Orders may be cancelled prior to dispatch if notified by e-mailing orders@swimheaven.com.au within 24 hours of confirmation of payment. For cancellation of an order after dispatch please refer to Returns & Replacements. Viewing Orders

Orders will be dispatched via Parcel Post delivery and assigned a tracking number which may be traced at any time by e-mailing orders@swimheaven.com.au.

Payment, Pricing & Promotions

All prices are listed in Australian Dollars (AUD) and all credit cards will be charged in Australian Dollars.

We may e-mail the primary contact e-mail holder on file sporadically with updates, promotions and competitions relating to the website, but customers are able to opt out of e-mail communication at any time by clicking on the "unsubscribe" link at the bottom of any e-mail or by contacting us at info@swimheaven.com.au.

Updating Account Information

All reasonable precautions are taken to prevent unauthorised access to your personal information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details. Please re-check your contact details and delivery address prior to completion of every order as Swim Heaven will not be held liable for missing orders due to incorrect delivery addresses or contact details. Reasonable steps will be taken to contact you regarding an incorrect delivery address, to trace missing deliveries or mistakenly placed orders if advised within 24 hours of dispatch however Swim Heaven will not be held liable in such events where incorrect information has been entered by the customer nor will be liable for costs incurred in retrieving customer orders.

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